Shipping & Payment
Shipping costs, delivery times and payment methods at a glance.
Free shipping
Austria from €199, Germany from €299 order value.
Shipped with UPS
You receive a tracking number by email, so you can follow your parcel at any time.
Fast processing
Your order is usually dispatched within 2–3 working days.
Return label
Add a UPS return label at checkout – ideal for “Test before buying”.
Shipping costs & delivery times
| Destination | Shipping cost¹ | Free shipping from | Delivery time² |
|---|---|---|---|
| Austria | approx. €12.50 | €199 | 1–2 working days |
| Germany | approx. €11.50 | €299 | 1–3 working days |
| Other EU countries | approx. €12–19 | – | 2–5 working days |
| Switzerland, United Kingdom, Norway | approx. €16 | – | 2–5 working days |
| Worldwide (e.g. Japan, Korea, Australia) | approx. €24–35 | – | 3–7 working days |
¹ Guide prices for one parcel with one mouthpiece (UPS Standard; outside Europe UPS Expedited or Saver), incl. VAT within the EU. The exact shipping cost is calculated live by UPS in the cart, based on weight, parcel size and delivery address. Faster express options are available for a surcharge.
² Delivery time after handover to UPS, plus our processing time of usually 2–3 working days.
USA, Canada, Mexico & South America: please order from our US shop Gleichweit USA – myclarinetstuff.com.
A few other countries cannot be served at the moment – they are not selectable at checkout.
Payment methods
Orders in our online shop are paid directly at checkout – by credit or debit card, Apple Pay, Google Pay, PayPal or EPS.
Credit & debit card
Visa, Mastercard and American Express – processed securely by Stripe. With “Link” you can save your details for faster checkout next time.
Apple Pay & Google Pay
Pay with one tap – right on the product page, in the cart or at checkout.
PayPal
Pay with your PayPal account – in some countries also with “Pay Later”.
EPS bank transfer
Pay directly from your Austrian online banking.
Secure payment
All payments are encrypted and handled by Stripe or PayPal – we never store your card details.
Invoices from us – e.g. after “Test before buying” for the mouthpieces you keep – can be paid online via the link in the email or by bank transfer to our account:
Erste Bank · IBAN AT76 2011 1823 4379 6503 · BIC GIBAATWWXXX
Please state the invoice number as the payment reference.
Customs & taxes
- All prices include statutory VAT. Within the EU, the VAT rate of the destination country applies.
- Deliveries outside the EU (e.g. Switzerland, United Kingdom, Japan) are made without VAT.
- Import duties and customs fees in the destination country are paid by the recipient – UPS may collect them on delivery.
- Businesses with a valid VAT ID from another EU country can enter it at checkout – the delivery is then VAT-exempt (reverse charge).
Returns & test before buying
- UPS return label available at checkout: Austria €9.90, EU from approx. €14 (incl. VAT).
- Simply drop the parcel with the label off at a UPS Access Point or UPS Store.
- Test before buying: try mouthpieces and barrels at home for 10 days.
Questions about shipping or payment?
Write to us at info@gleichweit-mundstuecke.com – we are happy to help you personally.
All prices include statutory VAT, plus shipping. Our terms and conditions apply.